Services

Conduit Associates is operating a FREE COVID-19 (Coronavirus) crisis communications clinic to assist impacted organisations requiring crisis communications advice during the crisis.  Please request your free consultation by completing the contact form providing a short outline of your organisation, discussion points and issues you would like to discuss

Through our wealth of experience in all areas of expertise, we offer four key component consultancy services that comprise the crisis communications life cycle:

  • Prepare through crisis communications planning
  • Build capability through advisory and training
  • Manage operational elements when a crisis or issue occurs
  • Recover and rebuild reputation and brand post-crisis

Crisis communications planning

  • Reputation risk analysis and mapping
  • Stakeholder analysis
  • Crisis planning
    • Review and update existing plans
    • Draft new plans
  • Message development and mitigation strategies
  • Activism, advocacy and special interest groups
  • Public diplomacy, cross-border issues and political complexity

Advisory and training

  • Communications counsel and advisor – international and emergencies specialist
  • Media coaching – executive and subject matter experts
  • Bespoke training for front-line employees
  • Developing in-house crisis communications capability
  • Crisis communication exercises and simulations
  • Crisis communication elements within wider corporate war games

Crisis and issues management

  • Operational crisis support for issues, incidents and events resulting in:
    • Routine business to halt or be significantly disrupted
    • Collaboration with multiple agencies and stakeholders
    • Requirement for public information or stakeholder engagement
    • Response to world events, disasters or emergencies
    • Complex events attracting intense public scrutiny
  • On-site incident support
  • Media relations, press office services or press office augmentation
  • Press conference organisation and facilitation
  • Internal communications and employee engagement

Issues and crisis recovery

  • Reputation analysis and impact reporting
  • Recovery and post-crisis communications strategy
  • Thought leadership and influencer activity
  • Brand values auditing and re-alignment
  • Brand re-positioning and re-building
  • Employee engagement
  • Organisational culture development
  • Stakeholder engagement