Services

Through our wealth of experience in all areas of expertise, we offer four key component consultancy services that comprise the crisis communications life cycle:

  • Prepare through crisis communications planning
  • Build capability through advisory and training
  • Manage operational elements when a crisis or issue occurs
  • Recover and rebuild reputation and brand post-crisis

Crisis communications planning

  • Reputation risk analysis and mapping
  • Stakeholder analysis
  • Crisis planning
    • Review and update existing plans
    • Draft new plans
  • Message development and mitigation strategies
  • Activism, advocacy and special interest groups
  • Public diplomacy, cross-border issues and political complexity

Advisory and training

  • Communications counsel and advisor – international and emergencies specialist
  • Media coaching – executive and subject matter experts
  • Bespoke training for front-line employees
  • Developing in-house crisis communications capability
  • Crisis communication exercises and simulations
  • Crisis communication elements within wider corporate war games

Crisis and issues management

  • Operational crisis support for issues, incidents and events resulting in:
    • Routine business to halt or be significantly disrupted
    • Collaboration with multiple agencies and stakeholders
    • Requirement for public information or stakeholder engagement
    • Response to world events, disasters or emergencies
    • Complex events attracting intense public scrutiny
  • On-site incident support
  • Media relations, press office services or press office augmentation
  • Press conference organisation and facilitation
  • Internal communications and employee engagement

Issues and crisis recovery

  • Reputation analysis and impact reporting
  • Recovery and post-crisis communications strategy
  • Thought leadership and influencer activity
  • Brand values auditing and re-alignment
  • Brand re-positioning and re-building
  • Employee engagement
  • Organisational culture development
  • Stakeholder engagement